Privacy Policy

This Privacy Policy is effective as of 1 November 2023.

This Privacy Policy describes the practices that Elder Guard follows with respect to the collection, holding, use and disclosure of information provided by you or collected from you during your use of our website.

We are committed to protecting your privacy and giving you a safe online experience. This Privacy Policy applies to all of the products, services and websites offered by us. Sometimes, we may post product specific privacy notices or materials to explain our services and products in more detail. If you have any questions about this Privacy Policy, please feel free to contact us through our website.

By using our Site you consent to the collection, holding, use and disclosure of your personal and other information in the ways described in this Privacy Policy. If you do not consent to your personal information being collected, held, used or disclosed as described in this Privacy Policy, please do not use our website and exit immediately.


Information We Collect and How We Use It

We may collect the following types of information:

  • Information you provide - When you sign up with or contact us we ask you for personal information. We may combine the information you submit with information from other services or third parties in order to provide you with a better experience and to improve the quality of our services. This won't occur without your consent unless necessary for site security. This data is retained for as long as you have an active account with us.

  • We collect your Personal Information for the primary purpose of providing our services to you, providing information to our clients and marketing. We may also use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure. You may unsubscribe from our mailing list at any time by contacting us in writing.
    When we collect Personal Information we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it.

  • Cookies – Our website uses cookies. We use cookies to improve the quality of our service, including for storing user preferences, improving search results, and tracking user trends, such as how people search. The calendar scheduling software we use is Calendly which is using cookies for a better user experience.

  • Traffic information - When you access the services of our website via browser, application, or other, clients we record certain information using our traffic analysis tool, Google Analytics. This information is stored in an anonymised manner but does include data such as your web request, your interaction with a service, Internet Protocol address, browser type, browser language, the date and time of your request and one or more cookies that may uniquely identify your browser or your account. All computers and servers on the Internet use IP addresses to recognise and communicate with each other. We collect and maintain the IP address of your computer or server for the purposes described in this Privacy Policy.

  • Affiliated services on other sites - We offer some of our services on or through other websites. Personal information that you provide to those sites may be sent to us in order to deliver the service. We process such information under this Privacy Policy.

  • Third Party Applications – Our website may make available third party applications, such as plugins, modules or extensions, through its services. The information collected by our website when you enable a third party application is processed under this Privacy Policy. Information collected by the third party application provider is governed by their privacy policies.

  • Other sites - This Privacy Policy applies to Dee Wakefield's services only. We do not exercise control over external sites. These other sites may place their own cookies or other files on your computer, collect data or solicit personal information from you.


In addition to the above, we may use the information we collect to:

  • Provide, maintain, protect, and improve our services and develop new services; and

  • Protect the rights or property of Dee Wakefield or our users.

If we use this information in a manner different than the purpose for which it was collected, then we will ask for your consent prior to such use.


Information Sharing

We only share personal information with other companies or individuals outside in the following limited circumstances:

  1. 1. We have your consent.

2. If we provide such information to our subsidiaries, affiliated companies or other trusted businesses or persons for the purpose of processing personal information on our behalf. We require that these parties agree to process such information based on our instructions and in compliance with this Privacy Policy and any other appropriate confidentiality and security measures.

3. We have a good faith belief that access, use, preservation or disclosure of such information is reasonably necessary to (a) satisfy any applicable law, regulation, legal process or enforceable governmental request, (b) enforce applicable Terms of Service, including investigation of potential violations thereof, (c) detect, prevent, or otherwise address fraud, security or technical issues, or (d) protect against harm to the rights, property or safety of our website, its users or the public as required or permitted by law.

4. If we engage third party agents or affiliates to perform functions on our behalf we will disclose your personal information to them, as required for them to perform their functions.

5. If we become involved in a merger, acquisition, or any form of sale of some or all of its assets, your personal information may be one of the business assets disclosed to the purchaser.


Information Security

We take appropriate security measures to protect against unauthorised access to or unauthorised alteration, disclosure or destruction of data. These include internal reviews of our data collection, storage and processing practices and security measures, including appropriate encryption and physical security measures to guard against unauthorised access to systems where we store personal data.

We restrict access to personal information to contractors and agents working with us who need to know that information in order to process it on our behalf. These individuals are bound by confidentiality obligations.


Accessing And Updating Personal Information

When you use our services, we make good faith efforts to provide you with access to your personal information and either to correct this data if it is inaccurate or to delete such data at your request if it is not otherwise required to be retained by law or for legitimate business purposes.

On receipt of your written request we will provide you with the personal information we have collected about you. If you wish to update your personal information please send an email to contact@deewakfield.com.au advising us of any corrections or amendments.


Cease Communications

You may terminate any ongoing communications you receive from Dee Wakefield such as emails by either clicking the “unsubscribe” link if available within the communication received, or by emailing contact@elderguard.com.au and requesting to be unsubscribed.


Complaints

We regularly review our compliance with this Privacy Policy. When we receive formal written complaints, it is our website's policy to contact the complaining user regarding his or her concerns. We will cooperate with the appropriate regulatory authorities, including local data protection authorities, to resolve any complaints regarding the transfer of personal data that cannot be resolved between the parties.


Amendment To This Privacy Policy

Please note that this Privacy Policy may change from time to time. We will not reduce your rights under this Privacy Policy without your explicit consent. We will post any Privacy Policy changes on this page and, if the changes are significant, we will provide a more prominent notice (including, for certain services, email notification of Privacy Policy changes).


If you have any questions about this Privacy Policy, please e-mail them to contact@elderguard.com.au.